1. Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and public holidays).
Once processed, you will receive a shipping confirmation via email with tracking details.
2. Shipping Areas
We currently only ship within Malaysia.
International shipping is not available at this time.
3. Delivery Time
Estimated delivery time is 2 to 5 business days, depending on your location.
Delays may occur during peak seasons, public holidays, or unforeseen courier issues.
4. Shipping Fees
Shipping charges are calculated automatically at checkout based on the weight and delivery address.
Free shipping may be available for promotional periods or orders above a certain value (check our homepage for updates).
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS.
Use the tracking link to monitor the delivery progress with our courier partner.
6. Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange re-delivery (additional charges may apply).