FAQ

1. What kind of products do you sell?

We specialize in baking and pastry ingredients, baking accessories, and bakery equipment for both home bakers and professionals.

2. Do you have a physical store?

At the moment, we operate primarily online. For bulk or business orders, feel free to contact us directly at [email protected].

3. Do you offer nationwide delivery?

Yes, we deliver to all states in Malaysia. For more info, check our Shipping Policy.

4. How long does delivery take?

Orders typically arrive within 2–5 business days, depending on your location and the courier’s schedule.

5. Can I track my order?

Yes! Once your order is shipped, we will email or SMS you a tracking number so you can follow your parcel’s journey.

6. Do you accept returns?

Yes, returns are accepted for damaged, incorrect, or defective items within 7 days of delivery. Please see our Return Policy for full details.

7. How can I contact customer service?

You can reach us at:
📧 [email protected]
We’ll get back to you as soon as possible, usually within 1 business day.