1. Processing Time
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All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation.
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You will receive a notification once your order has been shipped.
2. Shipping Coverage
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We currently ship to all states within Malaysia.
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International shipping is not available at this time.
3. Delivery Time & Charges
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Standard delivery times range from 2–5 business days, depending on your location.
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Shipping fees are calculated at checkout based on your delivery address and order weight.
4. Tracking Your Order
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Once your order is shipped, a tracking number will be provided via email or SMS.
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You can use this to track the delivery status with the courier service.
5. Delivery Issues
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If you experience any delays or issues with delivery, please contact us at [email protected] or 011-5974 1289.
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For lost or damaged parcels, we will assist in filing a claim with the courier and offer a replacement or refund where applicable.
6. Change of Address
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Please ensure your shipping address is correct at checkout.
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Changes to the delivery address can only be made before the order is shipped.